Shipping policy

MOA - Museum of Accessories Shipping Policy

At MOA - Museum of Accessories, we are committed to providing you with a smooth and efficient shipping experience. Please read our shipping policy carefully:

Shipping Methods and Delivery Times

  • Standard Shipping:
    • Delivery within [5] business days.
    • Shipping cost: Free for orders over $150. otherwise $10
  • Express Shipping:
    • Delivery within [2] business days.
    • Shipping cost: $20

Processing Time

  • Orders are processed within [2] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Confirmation and Order Tracking

  • You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery delays can occasionally occur and are beyond our control, especially during peak seasons or due to customs processing in international shipments.

International Shipping

  • We offer international shipping to New Zealand, United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Japan, South Korea, China, Singapore, Malaysia, India, Indonesia, Thailand, Vietnam, Hong Kong, United Arab Emirates, Saudi Arabia, South Africa, Brazil, and Mexico.
  • International shipping costs will be calculated and displayed at checkout.
  • Please note that international shipments may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MOA - Museum of Accessories is not responsible for these charges if they are applied and are your responsibility as the customer.

Shipping Address

  • Please ensure that all shipping information is correct. If the information provided is incorrect or incomplete, we may not be able to deliver your items. We are not responsible for shipments lost due to incorrect or incomplete addresses.

Damages

  • MOA - Museum of Accessories is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Contact Information

If you have any questions or concerns about your order, please contact our customer service team at the.moa.au@gmail.com

Thank you for shopping with MOA - Museum of Accessories.