Refund Policy

At MOA – Museum of Accessories, we are committed to providing high-quality accessories that you will love. To maintain our standards of quality and customer satisfaction, we have established the following refund policy.

Change of Mind

No Returns or Refunds for Change of Mind: We do not accept returns or offer refunds if you change your mind, make an incorrect choice, choose the wrong size or colour, or decide that you no longer want the item.

No Exchanges for Change of Mind: We do not offer exchanges for change of mind or incorrect choices.

Please choose carefully before completing your purchase.

Sale and Promotional Items

No Returns, Refunds or Exchanges for Change of Mind: Items purchased on sale, clearance or during promotional periods are not eligible for returns, refunds or exchanges for change of mind.

This does not affect your rights under the Australian Consumer Law.

Exceptions

Faulty or Defective Items: If you believe an item has a manufacturing defect or does not meet the consumer guarantees under the Australian Consumer Law, please contact our customer service team as soon as possible after discovering the issue.

We may inspect the item to determine the nature and cause of the problem. Where required under the Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement or refund.

Damage caused after purchase, including accidental breakage, impact, misuse, improper handling, alteration, failure to follow care instructions, or normal wear and tear, is not considered a manufacturing defect.

Incorrect Items: If you receive an item that is different from the item you ordered, please contact our customer service team as soon as possible. We will arrange an appropriate remedy.

Natural Materials and Handmade Products

Variations in the colour, shape, texture and appearance of natural gemstones, pearls, leather and handmade finishes are natural characteristics of the product and are not, by themselves, considered defects.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Contact Information

If you have any questions or concerns, please contact our customer service team at the.moa.au@gmail.com. We are here to assist you and ensure your satisfaction with our products.

Thank you for understanding and for shopping with MOA - Museum of Accessories.